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Frequently Asked Questions
Please read our FAQ before sending us a message.
We allow 60 day returns from date of purchase, as long as items all in original condition. Easily make a return using parcel point. For more information visit ‘RETURNS’ page.
We don’t accept returns on Sale/ Discounted items.
We will accept credits for Sale/Discounted items.
Returns usually take 2-5 business days to reach our warehouse after you have lodged the return. Once we receive the return at our warehouse, your return will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
So, at the worst case your refund will be returned 8 business days after we receive the return.
You will receive an email once the credit/refund has been finalised.
Yes, we do! At checkout shipping to your country will automatically be calculated and displayed. If shipping to your country hasn’t been setup, please contact us via LIVE CHAT or email email@example.com and we can give you a specific shipping quote based on your order and location.
Please note that large and bulky items won’t ship internationally at this point.
International orders are sent via registered Auspost, so you can track your items once lodged.
Turn-around time for international orders varies depending on your location. Please allow from 3-14 days after item has been dispatched.
Please contact us via LIVE CHAT or email firstname.lastname@example.org for International returns, and we will help get things organised.
After you place your order, you will receive an order confirmation email for your records. We’ll ensure we book your order for dispatch within 24hours of receiving your order. You’ll receive a ‘dispatch notice email’ which is automatically triggered when AUSPOST picks up your order. Your tracking will be specified in this email. Delivery timeframes vary depending on your location. NSW, Vic, Qld, SA, ACT will generally take 1-3 days after dispatch. Tas & WA allow a little longer, generally 3-5 days.
Your tracking number and courier service provider are displayed in the ‘dispatch email’. Please head to the carriers website and enter your tracking number in the relevant fields. If you need help, please contact us via LIVE CHAT or email us at email@example.com
Shipping is FREE for all orders over $50 within Australia. (ex Bulky items – ie furniture, large art etc)
Bulky goods have flat fee shipping calculated at checkout, the price should also be displayed in the shipping section on the product page.
International postage varies depending on your location and will be calculated at checkout.
We accept Visa, Mastercard, Paypal, store credits and Gift Cards. Payments via our site are processed via Paypal. We do not hold any of your credit card information, it is submitted directly to Paypal. Our customer’s security is our priority and we guarantee that your credit card and bank account information is secure every time you make an order with us.
We check every item when we receive items into our warehouse and before it leaves our warehouse. In the unlikely event of your item getting damaged in transit, please email us with pictures of the damage within 60 days of ordering. Once we review the damage, we will email with further instructions.
After you have added all the items you would like to purchase, please enter your promo code on the CART page before checkout. If you’re having any problems please contact us via LIVE CHAT or email firstname.lastname@example.org
We only have the one, but very special store in Caloundra, Queensland, Australia however we love having customers from around the world on this, our online website.
You can enter any discount codes and Gift Cards on the Cart Page. The discounted value will display in the Cart total after applied.
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