Returns Policy

30 DAY – RETURNS POLICY

We accept returns within 30 days of your order purchase date as long as the item is unused, undamaged in any way and in its original packing (ie. tags attached, unwashed and unworn).

Returns usually take 3-5 business days to reach our warehouse after you have lodged the return. Once we receive the return at our warehouse, your return will be processed within 3-5 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

We will notify you via email when your return has been processed.

Any queries please contact us or email info@villaverdeliving.com.au

Please note that NO RETURNS are accepted on stock purchased while on sale or discounted. Please follow the returns procedure, for help or more information email info@villaverdeliving.com.au

Please note that some items are made to order. This will be specified in the item description, we cannot accept returns for these items as they have been specifically made to order.

We cannot accept returns on underwear or swimwear (mens board-shorts can be returned) under any ciscumstances so please choose carefully.

The returns process is found just below under heading HOW TO RETURN USING PARCEL POINT. If you have any further queries, please email info@villaverdeliving.com.au

REFUNDS ON A SALE ITEMS / DISCOUNTED ITEMS

There are NO REFUNDS on SALE ITEMS or DISCOUNTED ITEMS. If you have any queries please email info@villaverdeliving.com.au

We do accept exchanges or credits on Sale / Discounted items.

FAULTY OR INCORRECT ITEM RECEIVED

If a faulty or incorrect item has been sent to you, please let us know by emailing info@villaverdeliving.com.au with a full description of the damage to the item. If you are able to, please include a picture of the affected item.

AUSTRALIAN RETURNS

Returns must be made within 30 days of your purchase date. Any queries on the process please contact info@villaverdeliving.com.au

INTERNATIONAL RETURNS POLICY

45 day returns applies for International customers. If you would like to return a product please contact info@villaverdeliving.com.au and we will help you through the process.